ABOUT
For over 20 years, we have provided essential correspondence, direct marketing and fulfilment services to a variety of organisations across different industry segments.
We are a key partner to many recognised Australian brands who trust us with managing and executing a variety of communication and marketing campaigns to their members, customers and stakeholders.
Multi channel capability means we can meet our clients’ Customer Communication Management (CCM) needs both now and in the future.
Our infrastructure and leading edge software enables our clients to achieve their digital transformation objectives in a secure and efficient manner.
Quality & Compliance
Quality and continuous improvement is a core value which drives our success.
We approach every aspect of our offering with the same eye for detail to ensure that every action we undertake, no matter what the job or campaign requirement, is subject to the same stringent measures to ensure that highest levels of accuracy and consistency are achieved.
This ethos is documented within our Quality Assurance Manual.
Central to our service offering, is our ability to comply with SLA requirements and expectations that many organisations may require for contract or tender scenarios.
We are also overtly aware of the many external compliance requirements when executing digital and mail campaigns with respective 3rd parties such as Australia Post, ISP providers and governmental regulatory authorities
Data, Security & Privacy
Data security and privacy is our number one priority.
All data is handled with the utmost sensitivity in accordance with the Australian Privacy Principals (APP) and the requirements of the Privacy Act 1988 (Cth).
We can securely receive a range of file formats whilst complying with your organisation’s data handling requirements.
Find out more in our Privacy and Information Security Policies.
Sustainability & Environment
As a responsible and customer focussed organisation, we are committed to reducing our environmental impact and helping our customers reduce theirs.
We provide our clients with a variety of eco friendly and accredited material and packaging options when conducting and processing direct mail and fulfilment campaigns.
We also undertake a number of initiatives and actions in order to achieve a reduced environmental impact.
Our Environmental Policy documents this commitment.
People & Safety
Caring for the health and safety of our people is at the heart of what we do.
We are proud of our policies and practices that put people and integrity first.
Internally, we have a number of policies and practices such as our Equal Employment Opportunity Policy, Culture, Diversity, Fairness & Respect Statement plus others that create a fair and welcoming workplace environment.
Our objective is to secure the health, safety and welfare of our people and eliminate workplace risks.
A documented OHS plan and guides, enable us to monitor and act.
Externally, our Ethical Business Conduct Policy, Ethical Purchasing Policy and Social Procurement awareness, guide us in how we conduct our corporate affairs with key stakeholders.
We are committed to meeting high standards of ethical conduct and consider this to be essential to our long-term performance and corporate responsibility.
